Project description
write the essay about guest satisfaction in the hotel
(give some statistics regarding to location). the hotel is located in California in Monterey city. the hotel which we have created virtually is called \”Golden Lion\” is a 4 star hotel for business clients.
This information you might mention in the essay!
Each individual member:
With reference to a Performance indicator: Identify tactics that you plan to implement that would enable your hotel to work towards its goal.
What tactics may a real hotel use to work towards this outcome?
Give examples from (a) game data (b) real hotels data that may be used as an indicator to monitor this performance area. (e.g., employee turnover, return on equity, RevPar, TRevPar, ROI for investment in marketing, Marketing spend and allocation, Product Pricing for rooms or F&B, etc.)
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