Chantry Consultancy – your business is our business! Chantry Consultancy is located in the picturesque county of Lancashire. It is a small but progressive organisation that is working hard to develop and grow a customer base within the areas of manufacturing and larger service industries. The organisation delivers a range of bespoke training courses, and individual personal development for senior managers. The business operates from an office building on an ‘innovation centre’ site, and has several offices on one floor of the building. The company was set up around five years ago by a group of friends that previously worked for an industrial company. The company was struggling during the recession, and the individuals took an opportunity to take voluntary redundancy, using the proceeds to set up the consultancy business. To date, the business has been a limited financial success. The owners work full time within the business and work hard to develop new business links. In total there are 16 members of staff, as follows: 5 partners 5 trainer/consultants 1 administrator 1 receptionist 4 part time consultants who assist depending on workload and job type 2. Your role. You have recently been appointed as the IT manager, tasked with developing online learning courses and systems. You have a background in business, and knowledge of the types of courses and themes currently popular within the area of management. Your knowledge of systems and procedures gives you the ideal background, even though you have no formal experience of delivering training. This is a career opportunity for you not only to demonstrate success within the company, but to take away valuable experience which may enable you to look beyond this role and progress as a senior manager within the sector as a whole. You have no immediate line manager, reporting instead to all the partners. John Bennett is one of the partners, and is keen for you to help him with the ongoing expansion of the organisation. Robin Saltford has also asked for your help at the outset, wanting to review computer systems and link these to some of the corporate clients. He sounds a little vague about this. A further partner, Stella has indicated she already has a large client wanting to engage with online coaching, and there is a tight deadline for achieving this. You suspect initially the partners will have little available time to assist you in your new role, however it seems all of them expect you to help them! You have secured the services of a computing graduate to assist you on a two year placement. Your initial assessment of the organisation is that being situated in several offices is less than ideal, and have suggested a move to different premises. Three of the full time trainer/consultants have no IT experience and have already criticised the strategy to deliver online learning, saying they cannot, or will not do it. You and your graduate assistant already have the potential of a huge workload, and you have doubts whether the organisation in its existing form can rise to the challenges that these new ventures will bring. Finally, another of your initial concerns is that you have heard one of the part time consultants was interested in obtaining the IT job, but was not considered. You wonder how that might affect your working relationship with this person, and the team dynamics. >Identify the problems in this case studies and solve them. these are the ares to focus on: Management Skills Socialisation Groups and Teams Leadership Decision Making Culture Change and Conflict Strategy and Ideology Communication This is an open book exams therefore read through properly and identify the problems and solve them.
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