Question 1
A cross-functional team refers to a(n):
group of employees who specialize in all the tasks required to produce the end product.
organizational structure in which each kind of customer is served by a self-contained division.
group of managers brought together from different departments to perform organizational tasks.
organizational structure in which each region of a country or area of the world is served by a self-contained division.
organizational structure in which each product line or business is handled by a self-contained division.
20 points
Question 2
__________ is the fundamental rethinking and radical redesign of business procedures to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.
Product re engineering
Product research
Process re engineering
Flexible manufacturing
Efficiency monitoring
20 points
Question 3
Which of the following is a potential outcome when organizations offer a very high level of responsiveness to customers?
Quality of products will become low.
Customer satisfaction will decrease.
Company costs will become too high.
Customer relationship will not improve.
Production costs will decrease.
20 points
Question 4
__________ is a technique that uses IT to develop an ongoing relationship with the purchasers or buyers of an organization’s product to maximize the value an organization can deliver to them over time.
Effective reliability management (ERM)
Organizational efficiency management (OEM)
Total quality management (TQM)
Continuous innovation management (CIM)
Customer relationship management (CRM)
20 points
Question 5
How is flexibility ensured in the matrix structure?
By empowering product teams
By making managers solely responsible for taking important product development decisions
By organizing divisions based solely on to the type of good they provide
By organizing divisions based solely on the type of customer they focus on
By organizing divisions based solely on area of the country or world they operate in
6.
Select a chemical hazard and discuss the proper sampling and analysis techniques according to NIOSH and OSHA. Research and discuss the methods and discuss whether there are possible direct reading methods for the material. Which would you use and why? less than 200 words
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