You have been recently hired as a computer technician at a local computer sales and repair shop. The shop offers a variety of services that range from installing new applications and fixing computers to recovering lost or deleted data. One service provided by this company is the opportunity for customers to have a computer built to their personal specifications. As a technician, it is your responsibility to capture the customer’s unique requests.
As part of the training process, your manager would like to evaluate how effective you are at this task, so he asked that you complete a two-part project:
Build a computer using a list of unique specifications and troubleshoot any problems that may come up during the building process.
Create a user manual that documents how to build the computer.
When you are finished, you will submit the user manual to your manager for review. It will ultimately be used to train new computer technicians at the shop.
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