Read the following article:
Safavi, K. S. (2006). The measurement conundrum. Journal of Healthcare
Management, 51(5), 287–290.
In the article, Safari (2006, p. 290) asks: “Is the goal to establish relative rank or absolute levels of performance?” Safari also states that the basic dilemma in selecting a measurement system is whether “to judge performance from the outside or to improve performance from the inside” (p. 287).
Discuss the following from the perspective of a provider:
- Assuming the measurement system is intended to judge the performance from outside, evaluate the use of a standard based on relative rank and absolute levels of performance. Which one would you use? Why or why not?
- Assuming the measurement system is intended to judge the performance from inside, evaluate the use of a standard based on relative rank and absolute levels of performance. Which one would you use? Why or why not?
- How will different circumstances impact performance measurement when it is based on relative rank and absolute levels? Support with examples.
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