The performance appraisal process at Can Go needs to be addressed because there are very few if any companies where all of the team members are high performers and paying everyone as if they are a high performer will cause the company to go broke.

The performance appraisal process
The performance appraisal process at Can Go needs to be addressed because there are very few if any companies where all of the team members are high performers and paying everyone as if they are a high performer will cause the company to go broke. This will also create more animosity among the Can Go employees seeing that the lower performers are getting just as good a review as the higher performers do. Even though they changed the form that they use there are still issues. This is stated due to the fact that every one of the employees at Can Go received high marks on their performance review. It was apparent when Warren gave Nick his review that they were both very uncomfortable. This was due to the fact that Nick’s performance is very poor and Warren did not want to give Nick the scores that he actually deserved. This practice is actually more common than you would think. According to research, “More than 70 percent of managers admit they have trouble giving a critical performance review to an underachieving employee.” (Robbins 395)
CanGo has taken a step in the right direction when it comes to addressing this issue. The old method that was used for the performance review was very objective with no set rating system and the categories do not relate to the tasks performed. The new form has gotten them closer. The performance review is more based on what the tasks performed by the employees and how well these tasks are performed. It would be better if the two were combined so that CanGo can rate how the employees interact with each other as well as how well they perform at their tasks. A rating system would help the supervisors give a better performance review.
The best option for CanGo would be to use a 360-Degree Appraisal. This type of appraisal utilizes feedback from supervisors, employees, and coworkers. It is a thorough process as there is input from more than one person. The drawback to this process is that it can be time consuming. (Robbins 396) With the added input from other employees and supervisors there will be a better understanding of where there true performance issues are. Giving the CanGo team the opportunity to address issues that they have with lower performers in the organization as well as reward the higher performers.
Robbins, Stephen P., Mary Coulter. Management, 12th Edition. Pearson Learning Solutions, 01/2013. VitalBook file.