In this week, you will build on the analysis done in the previous weeks to create a quality management plan. Use the three steps of the Shewhart Cycle—Do, Check, Act—to complete your quality management plan.
Tasks:
Create a “balanced scorecard” and a “dashboard” specific to the areas of improvement in your quality management plan to describe performance measurement tools that are broad in scope but summarized in a few key indicators.
Using the selected healthcare operating unit, create a specific dashboard for an operating unit of a healthcare organization.
On the basis of identified weaknesses, the improvement implementation plans, and your knowledge of the unit:
- Create four categories of measurement. They must include both clinical and financial categories. Describe the categories and write a justification for each.
- For each category, create at least three specific performance measures. For each measure, describe how it is calculated and where the data can be found.
- Explain how the performance measures may change if the unit of analysis is the organization as a whole and not a specific operating unit.
In addition, present a 5-page plan addressing the following quality management plan controls:
- Discuss issues to be considered with the implementation of the improvement program.
- Staff acceptance of change
- Implementation time frame
- Discuss issues involved in the collection and analysis of data.
- Data collection
- Data analysis process
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