To design a business solution to improve the situation described in the case study using KM principles, practices and tools.
The sorts of questions you might seek to answer are:
What is the problem or opportunity?
What is the objective or outcome you are trying to achieve?
What are some possible options using KM principles, practices and tools?
Who requires the knowledge?
What knowledge do they need?
What do they need to do with the knowledge?
Who is the source of the knowledge?
What system might you put in place to transfer that knowledge?
What functions or processes are required to enable the system?
What is the name of your proposed KMS?
Who would manage the KMS?
What infrastructure, tools, equipment or techniques are required to address the problem?
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