One of the key take-aways from looking at CRM history is how the philosophy has changed over the years, particularly as it relates to error management. After reflecting on the readings and class discussion, respond to the following prompts:
1. Why is the definition of error (and what constitutes an error) so important in any high-risk occupation?
2. What is normalization of deviance?
3. What is the connection between properly defining what is and is not an error, and normalization of deviance?
4. Take a step back and think about CRM; without trying to give a textbook answer, how would you describe CRM to someone who isn’t in our aviation field?
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