Memo
TO:
FROM:
DATE:
SUBJECT: The Justrite Microwave Oven
Regarding the complaint sent about the Justrite microwave oven, it is with greatest sincerity that we send our apologies for the malfunctioning of our product. Your complaint stated that the turntable in the oven broke shortly after the warranty expired. Nevertheless, it is correct to acknowledge that our ovens are standardized and high quality products structured for our customers. A recent survey by the firm on the microwave oven among foremost buyers discovered that 98.5% of the buyers were content and satisfied with our products and would buy other products from us. The previous year, the microwave oven, according to magazines was rated as the best and most reliable of products among consumers. It is with these accolades that we find it seldom for customers to complain about our products, especially this particular complaint. We would therefore advise you to counter check your oven to substantiate that the turntable is broken because it may be wedged temporarily. Conversely, if the turntable is in need of repair, it is advisable that you return the oven and it will be repaired at no costs or it will be replaced with a new one because the warranty recently expired. At Justrite Appliances, our customers come first; it is with great anticipation that you maintain being our satisfied customer.
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