Knowing details about the culture of a prospective international client before a meeting assures a successful intercultural communication encounter. A Chinese businessman whom you have never met is coming to the United States to visit you. You and your female boss invite him to lunch. You call the in-house “culture coach” and ask the following questions:
• How should you handle the introduction, greeting, and handshaking?
• How do you exchange business cards?
• How do you explain your position and your boss’s position?
• Where should you take him to lunch, and when?
• Should you exchange gifts?
• How will you begin business discussions?
• What should not be brought up in business discussions?
• Is there anything else you should prepare for?
How did the culture coach respond to these questions?
Objective:
• Discuss various styles of verbal communications and how different cultures use them.
• Explain how language affects communication.
• Explain how different cultures influence the negotiation process.
• Identify regional, international, and cultural differences in communications.
• Describe intercultural communication processes and list ways to develop effective intercultural communication skills.
• Review effective cross-cultural approaches, styles, and tones of written and oral business communications.
• Synthesize ways to improve communications with people whose first language is something other than English.
• Use effective communication techniques.
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