Briefly identify the factors contributing to the breakdown of communication between the sales and service departments in Case 3.1 on page 61 in Zaremba.
If you were the manager of the departments, what would be your first step in promoting a continuous loop of communication flows within the entire organization.
Use the reference:
Alan Zaremba, Organizational Communication, 3nd edition, Oxford, 2010, ISBN 9780195379044.
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