Discussion 1: Managing Quality
This week, one of the areas you have been reading about is the importance of managing quality within an organization. Despite how efficient and low cost a business might be, if the quality of its product is low or its customer service is non-existent, it will not likely succeed in the long run. Consider what you have learned about making quality a part of the entire planning and implementation process. In particular, recall the approaches to quality improvement supported by Deming and Juran that were introduced in your reading.
To prepare for this Discussion, consider the following:
Compare and contrast the Deming and Juran approaches to quality improvement. Consult resources in addition to your textbook for more in-depth information on their philosophies of quality. If you wish, you may also do some outside reading and discuss Phillip Crosby as well.
With that in mind:
Post by Wednesday December 23, 2015 a 250-350 -word statement that addresses the following:
Describe one of the Deming and Juran approaches to quality improvement and how its use might affect a company.
What would be some of the advantages? What would be some of the initial difficulties that may be encountered during implementation? Explain why.
Support your work with specific citations from the Learning Resources. You are allowed to draw from additional sources to support your argument, but you must cite using APA standards. All quoted material must be identified, cited, and referenced per APA standards.
Discussion 2: Group Discussion: Group Case Study Project
Each week, as you consider the Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage case study, you will have two Group Project assignments to complete. One will involve a Group Discussion and the other will be an Individual Assignment. The information from both parts will be used for your final Group Case Study Project.
Read the Crocs: Revolutionizing an Industry’s Supply Chain Model for Competitive Advantage case study in your course text. (See Attachment) For your Group Discussion this week, do the following:
Post by Wednesday December 23, 2015 a 250-350 -word response that addresses the following:
How does Crocs assure quality planning, control, and improvement in its operations?
How has technology been used to improve the quality and efficiency of the company’s production process?
Support your work with specific citations from the Learning Resources. You are allowed to draw from additional sources to support your argument, but you must cite using APA standards. All quoted material must be identified, cited, and referenced per APA standard
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