read the assignment instruction carefully, you are only responsible to write Part E- Analysis. You must read the chapter notes and the interview Q&A carefully and deeply analyze the interview according to the chapter notes, must use terminology from the chapters(in other word, it has to show that the student has deeply understand the chapter when the teach is reading it). The most important chapters are 9 and 10 and the SERVQUAL concept, so be sure to focus on those areas. Remember to well explain everything. DO NOT give definitions or general ideas as this is an analysis project. Please make an effort to it; it’s just a waste of time for both of us if I have to request revisions over and over again. Thank you in advance.

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