Use Visio 2013 (or 2010) to create a process flow chart using a Cross-Functional Flowchart template
You can create your process flow for any process you wish. The more realistic and business related the better.
Step by step instructions on how to do this assignment are posted in the Course documents area
Expectations are that each process map will have:
- Minimum of 30 blocks
- Minimum of 5 decision blocks
- Minimum of 3 swim lanes
- Represent the process logically
- Include key parameters for several key blocks (time, resources such as labor and equipment)
- Incorporate color, formatting and a legend for clarity
The world is full of processes. Remember, a process is something that you do more than once. The same steps are supposed to be done every time you follow the process
Business examples:
- Handling a service call
- Shipping an order to a customer
- Scheduling an appointment for a consultation in a hospital
- Changing the oil on a car
- Installing a window on a house
Non business examples:
- Registering for classes (include class selection)
- Getting cash out of an ATM
- Driving to work/school
- Planning a night out
Grading criteria
Cross functional template = 1 point
Start block = 1 point
End block = 1 point
Total # of blocks = 17 points max (0.41/block if you have over 30 blocks, 0.2/block under 30 blocks – 42 blocks for max of 17 points)
Decision blocks = 10 points max (2 points per decision block, 1 point if less than 2 decision blocks, 1 point off if any of your decision blocks do not have all options linked to other blocks)
Key parameters = 5 points max (1 per block with key parameters, 0.5 per block if less than 2 blocks with key parameters)
Swim Lanes = 5 points max (1 per swim lane, 0 points for less than 3 swim lanes)
Correct I/O on blocks = 3 points (1 point – start block has only output, 1 point – end block has only input, 1 point – regular block has one or more inputs only one output)
Legend score = 2 points
Colored blocks = 5 points max (1 point per block, 0 points for less than 2)
Total score = 50 points
Negative points for:
Correct process end = 1 point (only start/end blocks used to end a process)
Logical process = 1 point (if it doesn’t make sense you will lose a point)
Consistent coloring = 2 points (all start/end blocks use color A, all decision blocks use color B, all regular blocks use color C, blocks with key parameters can be a different color)
Sample scoring sheet:
# of Start/End blocks = 2
# of Process Blocks = 41
# of Decision Blocks = 7
Total # of Blocks = 50
# of Swim lanes = 6
# of Blocks with key parameters = 14
Has a Legend = Yes
__________________________________________
Cross functional template = 1/1 point
Total # of blocks = 17/17 points
Start block = 1/1 point
End block = 1/1 point
Decision blocks = 10/10 points
Key parameters = 5/5 points
Swim Lanes = 5/5 points
Colored blocks = 5/5 points
Legend score = 2/2 points
Correct I/O on blocks = 3/3 points
Total score = 50 points
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