Topic: Customer Service at Nordstrom: A Way to Mitigate Potential Conflict?
The minimum scope of the case analysis must contain a minimum of 1000 words and 2 – 4 pages. It must contain sufficient depth to demonstrate analytical skills, critical thinking, and relevant theories. After explaining theory incorporate the answers to the questions at the end of the case study.
Organizational Behavior Class – Chapter outline
The Nature of Conflicts in Organizations
Importance of Conflict Management Skills for the Manager
Functional vs Dysfunctional Conflict
Causes of Conflict in Organization
Structural Factors
Personal Factors
Globalization & Conflict
Forms of Conflict in Organization
Inter organizational Conflict
Inter group Conflict
Intragroup Conflict
Interpersonal Conflict
Intrapersonal Conflict
Defense Mechanism
Conflict Management Strategies & Techniques
Effective & Ineffective Techniques
Conflict Management Styles
Avoiding
Accommodating
Competing
Compromising
Collaborating
Last Completed Projects
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