Overview
For this milestone, review the case studyA.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives through page 13 (up to HR -Customer Initiative at Maersk) and the job posting for a Customer Service–CARE Business Partner
. View the SHRM PowerPoint presentation and its note pages:
Unit 6: Training Methods, Experiential Learning and Technology
.Using the material on needs assessment and training strategies provided in this week’s lesson and the case study, in a short paper you should:
Illustrate the value of a training needs assessment in an organization in general, supporting your response.
Describe the components of a needs assessment used to determine the training requirements of a Customer Service –Care Business Partner at Maersk.
Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.
Explain the importance of developing learning activities for a Maersk Customer Service–CARE Business Partner training program.
Describe how you would incorporate adult learning principles and methods
of experiential learning from this course into the Maersk Customer Service–
CARE Business Partner training program.
Guidelines for Submission:Your submission should be 2–3 pages in length and
double-spacedusing 12-point Times New Roman font. Be sure to list your references at the end of your pape
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