1. Evaluate Lens Crafters’ operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.
2. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solution for confronting them.
3. Examine Lens Crafters value chain and evaluate its effectiveness to operations in term of quality, value creation and customer satisfaction.
4. Determine the different types of performance measurements that can be used to measure Lens Crafters’ service-delivery system design. Select at least (2) types that can be applied and provide justifications for the selection.
5. Examine the different types of technologies applied to LensCrafters service operations and evaluate how the technologies strengthen the value chain.
6. Use at least three (3) quality resources
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