Use the three e-mails provided and identify:
– communicator characteristics (gender, age, position, reputation, personality, appearance, style, values, attitudes, etc.)
– the relational parts of the message and the nature of the relational message (i.e. prior history, degree of acquaintance, status inequality, dominance, liking, attraction, etc.)
– the content parts of the message.
– the context of the message (i.e. situation, formality, task, environmental constraints, expectations, etc.)
– any ambiguous statements .
– other messages embedded in the email
Write a question requesting clarification of ambiguous statements.
E-mail Example 1
Memo to: John
From: Susan
Subject: Awards Banquet and Professional Development
Hello John –
Wanted to take a moment to thank you for the fine job you did of planning, organizing and delivering the last company awards banquet on behalf of the department. The event was most enjoyable as well as being a great occasion to recognize the contributions of employees.
I’ve heard that Regis University offers a certificate in public relations. According to your employee file, pursuing some additional background in this direction would be beneficial, providing some additional credentials which will move you forward and enable you to branch out more in your professional career.
Let’s find some time in the next week to chat further about this or other ideas you might have regarding your professional development with us.
Susan
Email 2:
Memo to: Mary
From: Bill
Subject: Preference Schedule
Hello Mary –
It’s been awhile since we had a chance to talk. I notice from the preferences that you submitted for teaching next fall that you requested only two classes instead of your usual four. Has your schedule or job changed since we last talked? Or, is there something else which would be helpful for me to know when filling the fall schedule. Let’s get together for a cup of coffee and catch up, if your schedule permits.
Bill
Email 3:
Memo to: Gail
From: Beth
Subject: Follow-up on Project Proposal
Hi Gail,
I received the project proposal submitted by you on behalf of your department. I am available to discuss it further next week. I do have a couple of questions which I would like to specifically address at our meeting:
• Cost(s) associated with the project: human and capital.
• Perceived benefits to the organization of such a project.
• Goal(s) of the project (i.e. what problem is being addressed with this proposal).
Please call Jerry to get on my calendar for next week.
Best regards,
Beth
Last Completed Projects
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