Project: Managing Quality Improvements in Hospitals
Objective: The objective of this project is to use the management strategies you are learning this semester to improve an area in a hospital that does not excel per The Joint Commissions quality check.
Requirements: You will need to use The Joint Commission website: http://www.jointcommission.org/# to research hospitals. In addition, after obtaining your initial research data you must use other websites, journals and interviews for planning purposes; these need to be cited.
Scenario: You are a health information manager that has been assigned to lead a task force team. As leader of this team, you are to improve a particular section (such as heart attack care or neonatal care – see Phase 2) that will be audited by The Joint Commission.
Assumptions: As task leader of the team, any recommendations you make will be accepted. In addition, you have a budget of 300k (you must use at least 200k) in the 6 month period that the task force is active.
Phases:
Phase I—Due Week 4 – A draft which gives a brief summary of The Joint Commissions Quality Check program. Printouts of two hospitals’ quality report. (10 percent)
Phase 2: Draft Due Week 7 – You will have chosen 1 section (example, heart attack care) of the National Quality Improvement Goals. However, the chosen one has to be worse than the national average (this will be described prior in class based on Joint Commission rating system). A draft of your research and your plan for improvement is to be handed in. (15 percent)
Phase 3: Due Week 10 – Your completed report. This will include all your strategies – planning, organizing, leading and control that you used to prove to upper management that your process will work effectively. (75 percent)
Note: For Phase 2 and 3: While you are following a management process and you will devise a plan and explain how you will organize and lead your task team, your goal is to have quality improvement. Therefore, you need to emphasize the control part of the management process to make sure your plan is effective. You have to justify your statements with research and refer to management theories such as TQM (total quality management) and Six Sigma. Again, as stated in Phase 3, as the task force leader, your final report will go to upper management. You need to convince them that this will lead to an increase in quality when audited.
In addition, this report should contain the following: cover page, body of report (statistics and charts may accompany report or be part of an appendix) and a works cited page. While the instructor will provide you feedback on your first draft, the final report version is the responsibility of the student. You are encouraged to visit the LRC for assistance. Spelling and grammar counts and will be part of your final report evaluation.
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