This is a continuation from a paper already started. This section needs to be 300-500 words with 3 new references. Posted questions below.
Week 2: The Role of Leadership (300400 words) Research and summarize senior management\’s role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could be a good resource for examples.
In general, identify senior managements specific role in these large-scale strategic quality programs? Cheerleader? Role model? Decision maker? Resource provider? What else?
Why must firms adopt the identified roles? What is the risk of not using the roles?
Indicate how senior and middle management should derive the metrics to use to monitor and communicate performance?
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