Servqual Project

Continuous Improvement Process for Nelson Brothers Lawn Care

1) Define the problem

As per the scores in the reliability dimension, Nelson Brother LReliability is a problem and you could start exploring why it is a problem. Ask Zach (-:

2) Study the current situation

3) Analyze the potential cause

4) Identify alternative solutions and evaluate each alternative solution

What can Zach do to improve reliability? Maybe set up certain days when he will come mow the lawn and send an automated text message when he is on his way?

5) Recommend the best solution and explain why your team has recommended the solution

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