Within a report format answer the following questions:
1. Select an organisation from the list provided and prepare a description of
• The main products and services they would provide.
• Who are their main customers?
• What are the order qualifiers for the company?
• What are the order winners for the company?
2. Describe three main operational processes that are needed to deliver those products and services.
For each process identify
• Input Resources
• Transforming activities
• Output products/Services
3. Prepare a review the literature of at least 8 journal articles no older than 10 years on the subject of Total Quality Management describing the concepts,applications and frameworks available in general business, and appropriate for an organisation similar to the type you have chosen.
Discuss the authors, their views on the subject and their frameworks.
4. It is recognised that for TQM to be successfully practised in an organisation a full range of concepts have to be implemented.
Select three concepts and describe how you would expect to observe them in action within the organisation.
What would you expect to be the challenges that would have to be overcome for the implementation of these three concepts to succeed?
Organisations that can be used as a basis for this assignment include:-
A Hotel
A Manufacturing Company
A Hospital
A Transport Company
A Warehouse and Distribution Company
A Shipping Company
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