Describe a situation in which you or someone you know had difficulty with oral communication in the workplace or in an interpersonal situation.
Explain why you or the other person had difficulty communicating in the situation.
Provide 3 guidelines that you recommend for effective oral communication, whether face-to-face with another person or over the phone.
Explain your reasoning for providing the 3 guidelines you offer.
What are 3 effective things you find useful when preparing to give an oral speech or presentation?
Explain why you find these useful.
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