GUIDELINES FOR INDIVIDUAL OBSERVATION PROJECT
BUS 2103- OPERATIONS MANAGEMENT
Individual student shall undertake to do this project. This is a graded project that will account for 30% of the final grade. (company to investigate) (seek financial report)
1. Project Aims
The aims of this Individual Observation Project are to:
(a) Enable students to apply and practice the principles and tools learnt in the classroom within a real workplace environment and
(b) Enable the students to examine the complexity of the real workplace environment in order to re-emphasize the learning of these principles and tools.
2. Graded project
This graded project will cover LO 1, 2 and 3 of the curriculum BUS 2103. This project will account for 30 of the final grade.
This is an individual assessment task. The task must be handed in by the deadline. Failure to submit on time will result in a deduction of 10% for each day over the deadline.
First drafts are not permitted. Any questions regarding the explanation of the project and the requirement are only allowed.
5. HCT Academic Honesty Policy:
Academic dishonesty will not be tolerated within HCT. Academic dishonesty includes cheating, plagiarism (copying) or any other attempt to gain academic advantage in a dishonest or unfair manner. Breaches of the academic honesty policy will result in dismissal from HCT>
6. Allocation of total marks is namely: Rubric
Marks for report contents
a. Organization of the report : 5 marks
b. Introduction: 8 marks
c. Competitive strategy, supply chain and work processes: 10 marks (type of strategy)
d. Forecasting techniques explained: 8 marks
e. Product and service design: 8 marks (prices)
f. capacity planning: 8 marks (utilization and efficiency, discussion and bring numbers)
g. Location Planning: 5 marks (benefits of location, pestle issues)
h. Quality and quality management: 10 marks (how to improve work processes)
i. Conclusion and recommendation: 8 marks.
7. Marks for grammar, references and expression are:
a. Grammar and use of language – 10 marks
b. Clarity of expression and use of local statistics = 10 marks
c. references and appendices = 10 marks
8.1.1 The Vision and Mission and Strategies of the Organization
Students shall understand the core business of the organization by detailing its Vision and Mission statements, its corporate and finally its operational strategies. The study of the mechanisms of how overall corporate strategy is translated into operational strategy must be conducted and detailed. Students should ask the following questions in order to aid their investigations namely:
(a) What operational strategies are being used to create competitiveness in this specific industry;
(b) How these strategies are implemented to achieve these specific corporate goals.
8.1.2 The overall Supply Chain Mechanism
The overall supply chain partners of the organization should be included in the project. Hence students must identify the complete supply chain partners of the organization under observation and explain how each will play a vital role in the organization’s overall strategy.
8.1.3. Work Processes that create value
Students shall observe and describe the INPUT – PROCESS – OUTPUT of the organization in the report in order to understand the entire operational work processes. This must be done in an appended diagram and in the report content. Each INPUT- PROCESS- AND OUTPUT element must be identified and explained in detail. Students are also to observe the weaknesses and strengths of these work processes and ask themselves how these weaknesses could be overcome and strengths could be sustained. Hence, its feedback and control system of the entire organization must be included.
8.1.4. Product and service design
Students should also identify unique features of the company’s product and service designs. Students should ask themselves these questions:
a. what marketable proposal does the company offer to its customers in the form of products/services presently?
b. What challenges will the company operations department face in providing these marketable proposals?
8.1.5. Quality Management Issues
Observation of quality management issues must also be made. Students should ask how quality management element is maintained throughout the entire work processes and overall organization. Elements of the cost of poor quality shall also be included.
8.1.6 Capacity Planning
Students should also ask about how the management of the organization plans their overall capacity in the process of producing value to customers. In this regards, what practical techniques are involved and how resources are managed to avoid constraints such as ; manpower, raw materials ,technical and process-based issues, are faced every day in the organization. Students should measure the level of efficiency and utilization rate for capacity planning within the organization.
8.1.7. Forecasting techniques :(exponential smoothing, weighted moving average formula), industry constant, risk (alpha) table of minimum three years. 2 techniques for error, mape formula
Organization does not work in a vacuum. They have to understand the daily work routines of their own plant and demand for the finished products/services. Students should ask what forecasting techniques or software systems the organization is currently using to meet their customers’ periodic demand and their own requirements for supplies of raw materials.
8.1.8 Layout and Facilities planning
Students are required to make observations about the layout and facilities planning of the company. They should ask questions about the advantages and challenges of the present layout of facilities, assets, raw materials and work units that will be most optimum in the use of space and efficiency in work processes due to effective layout planning.
8.1.9. Location Planning
Students should ask the reasons or benefits of the company’s choice for location. How will these advantages help the company’s operational effectiveness?
9. Other Information about the organization
Students shall also detail appropriately the profile of the organization namely the legal name of the corporation, location, organizational chart, website, manpower size and name of the Chief executive officer or Managing Director , Annual turnover, annual performance, etc in the report.
Individual student shall submit ONE report through BBLearn’s SafeAssign page to be graded.
In the event of doubt, students shall contact the instructor to seek further advice.
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