When an action researcher is dealing with an organization that is under organized, what are key steps in the change process? Explain.

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300 Words
Textbook & Reference required : Cummings, T. G. & Worley, C. G. (2015). Organization Development and Change (10th ed). Stamford, CT: Cengage Learning. ISBN-13: 9781305143036
Two of following question

When an action researcher is dealing with an organization that is under organized, what are key steps in the change process? Explain.
Emotional intelligence refers to the ability to recognize and express emotions appropriately, to use emotions in decisions, and to regulate emotions. Why does this matter in organizations? Explain

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