Please begin the paper on page 2 as I will be doing my own cover sheet. Please remember that page 2 should be the table of contents, and the last page should be references. Please be sure to write a conclusion at the end of the paper. This is a research paper on process improvement in the MRI department at Cleveland Clinic, Weston FL. I am doing an internship in that department and my job is to observe and take note of how long it takes for the patient to get to MRI, change their clothes. have the MRI done and leave the department. This department has been receiving the lowest survey scores in the hospital and I have to figure out why and what can be done to change that. The research must be done on process improvement to basically improve patient satisfaction. You can use surveys, books, documentary. Please write about why this became a big thing(again it became a big thing based on low scores in that department). You can talk about some policies and procedures pertaining to MRI and you can research MEAN Management which is used in the hospital also. Wait times need to be reduced, and the checkin time needs to be reduced. The patients must be informed all procedures prior to showing up for their appointment. They must be advised not to wear jewelry etc, not to eat before and you can research all the other rules. Please remember to proof read and do the proper research pertaining to this topic.
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