A Balanced Scorecard

• Resource: Appendix A
• Review the balanced scorecard, Figure 10-3, on p. 221 of your text.
• Write a 1,050- to 1,400-word paper addressing the following questions:

o What is a balanced scorecard and what information is represented on a balanced scorecard?
o Which departments collect the data, and how is the data form a balanced scorecard used by the various departments within a hotel?
o How can a balanced scorecard determine a hotel’s room rates for a particular time of year or day of the week?
o How can a hotel’s balanced scorecard be used by a food and beverage department?
o How will management use the information to determine staffing needs?
o What other management choices must be considered when reviewing a hotel’s balanced scorecard?

• Format your paper according to APA guidelines.
• Post your paper as an attachment.


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