Activity B 900 Words
With reference to your own (or other identified) HR role, outline how an HR practitioner should ensure the
services they provide are timely and effective. You should include:
understanding customer needs (include examples of 3 different customers and 1 need for each, and
explain how you would prioritise conflicting needs)
effective communication (include examples of 3 different communication methods and the
advantages and disadvantages of each)
effective service delivery (include: delivering service on time, delivering service on budget, dealing
with difficult customers, handling and resolving complaints)
please note that i work in HR training department and this paper should reflect my role
for example in effective communication it could be email, face to face , Skype and other
and u should list the advantages and disadvantages.
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