Claim Letter

Claim Letter

To whom it may concern:

The chemicals that were received in our hotel chain on May 9, 2010, from your firm resulted to a great sanitation obstruction in two hot tubs. Following this, the hotel chain had to incur a cost of $1688 to substitute the complete plumbing. The cost also includes the expenses incurred following the area surrounding the swimming pool being put under restriction by the Department of Public Health due to sanitation issues.

Following a review of the purchase orders with regard to the shipments that our hotel chain received, there was the actual listing of the pool chemicals from your company. Nevertheless, the billing statements received were erroneous since they reflected a printing stain on the numeral three, which made it seem like an eight. Consequently, this led to a delivery of substance #3288 rather than the ordered substance #3283. As a result, application of the new chemicals, into the hotel’s hot tabs led to a blockage of all the plumbing surrounding the tabs within a period of not more than three hours. The plumbing technician asserted this as he engaged in an emergency repair and confirmed that the rightful quantity of the chemical had been applied in the hot tabs. However, these chemicals from your company underwent a chemical reaction with chloride to form soap, hence clogging the entire plumbing. Fortunately, the chemical substance received was not toxic, which could have resulted to serious damages such as fatalities or a negative public image.

Kindly place $1688 refund to our hotel chain meant to compensate for the plumbing of the pools expenses. Most importantly, the right chemical substance #3283 as stipulated in the initial order should be delivered. Following this, I request an explanation for the error incurred and an assurance that it will not recur in future.

Thank you for the services offered by your company that our hotel chain has enjoyed in the past. We are looking forward for better services.

Adjustment Grant

Following your request for a refund of $1688, I have enclosed herein, a check worth similar amount. Moreover, there is a shipment of the right chemicals for invoice #42704 within a period of five days. Besides, there is an arrangement to take up the chemicals left-over, following the delivery of the right ones. Kindly fax me the billing information as well as the work orders for the record.

We appreciate the crucial piece of information that you have granted us and we assure you of more improved quality control services, which will prevent a recurrence of errors.

It is our great pleasure to continue delivering our services to your hotel chain.