The reason i failed last submission didn’t get through was because I wrote about bullying. Don’t do that again. The coursework is about CMS.
In the introduction – just say what CMS is – section 2.0 is just describing the call center in India.
section 3.0 is applying the various theorists.
e.g. what would Weber think about the call center- he would think it was
a perfect example of a bureaucratic organization so much so that it has become
an “iron Cage” of bureaucracy , for example, the agents are not allowed to speak to one another.
what would Marx think- he would see the bullying and exploitation of the agents.
what about the power play in the call center Foucault would see the interplay of power between the agents , their supervisors and the clients – give an exam-ple from the case study.
section 4.0 is recommendations – what would change if you were running the call centre?
section 5.0 is conclusion, e.g. As shown above CMS helps us to examine what is in happening in an organization from a critical perspective and make recommendations for change. etc.
section 6.0 is references.
and that’s it.
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