Assignment 3: OM Course Project: OM as a Competitive Advantage in Your Organization
This project will help you synthesize and apply what you have learned in the Operations Management
course to your organization. Keep in mind you will analyze your organization from a leadership
perspective. You will assess your organization through a competitive priority lens and evaluate the ten
OM decision areas and key processes to develop actionable recommendations to increase your
companys competitive advantage.
This should be a 5-7 page paper. Choose an organization (current or past) and complete the following:
1. Describe the competitive priorities of your organization and the product-process strategies used.
As a result, what are the key tasks that senior management should focus on doing especially
well?
a. Hint: Compete on differentiation, cost and/or response? Process focus, repetitive focus,
product focus, or mass customization focus?
2. Refer to the Ten Strategic OM Decisions (page 8, Heizer & Render):
1. Design of goods and services
2. Managing quality
3. Process and capacity design
4. Location strategy
5. Layout strategy
6. Human resources and job design
7. Supply-chain management
8. Inventory management
9. Scheduling
10. Maintenance
Describe how each of the ten OM decision areas is currently addressed.
3 5 sentences/bullets for each area
Evaluate the decisions made in each of the ten OM decision areas:
Do they align with the organizations competitive priorities and product-process
strategies? Explain why or why not.
3. Describe the operations and key processes of your organization. Describe current-state
processes using the following business process maps:
SIPOC, and
Detailed process flowchart, swim-lane process map, or value-stream map
4. What specific, actionable recommendations would you present to your companys senior
management to improve operations for competitive advantage? Provide a rationale for all
recommendations, and consider the following hints:
Would you present any changes to competitive priorities and/or product-process
strategies
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Added on 01.11.2016 18:28
OM Course Project Outline
The purpose of this 1-page outline is to help students prepare for Assignment 3 (below); to ensure they are on the right track by receiving faculty feedback early on. (I will place order on seperately)
The OM course project will involve analyzing a company vis-a-vis the 10 operations management areas. Students will use a SIPOC (suppliers, inputs, process, outputs, and customers) tool to describe the companys operations. Students will then choose a key process (or processes) to analyze in detail, followed by specific actionable recommendations.
Your outline should:
a)Executive Summary
b)Introduction
c) Name and describe the organization or company, and its associated industry (if confidential, describe the organization such as a medical device manufacturer).
d) List the key operations and processes in your organization that you plan to describe, document, and analyze in detail (just the list no process maps)
e)Conclusion
NOTE:
– All question response separately by title/headlines. Direct quotation needs to use.
– Use Table contents, data Graph , Index
– Input any metrics and table to compare against
— Single or double spaced professional font size 10
Reference:
Heizer & Render, Chapter 6: Managing Quality
Bottome & Chua, Genentech Error Proofs Its Batch Records
McDonald, Using Lean Six Sigma to Improve Hospital Based, Outpatient Imaging Satisfaction
Riley, Kovach and Carden, Developing a Policies and Procedures Manual for a Consumer Lending Department: A Design for Six Sigma Case Study
Assignment 3: OM Course Project: OM as a Competitive Advantage in Your Organization
This project will help you synthesize and apply what you have learned in the Operations Management course to your organization. Keep in mind you will analyze your organization from a leadership perspective. You will assess your organization through a competitive priority lens and evaluate the ten OM decision areas and key processes to develop actionable recommendations to increase your companys competitive advantage. This should be a 5-7 page paper. Choose an organization (current or past) and complete the following:
1. Describe the competitive priorities of your organization and the product-process strategies used. As a result, what are the key tasks that senior management should focus on doing especially well? a. Hint: Compete on differentiation, cost and/or response? Process focus, repetitive focus, product focus, or mass customization focus?
2. Refer to the Ten Strategic OM Decisions (page 8, Heizer & Render):
1. Design of goods and services
2. Managing quality
3. Process and capacity design
4. Location strategy
5. Layout strategy
6. Human resources and job design
7. Supply-chain management
8. Inventory management
9. Scheduling
10. Maintenance
-Describe how each of the ten OM decision areas is currently addressed. 3 5 sentences/bullets for each area
-Evaluate the decisions made in each of the ten OM decision areas: Do they align with the organizations competitive priorities and product-process strategies? Explain why or why not
3. Describe the operations and key processes of your organization. Describe current-state processes using the following business process maps: SIPOC, and Detailed process flowchart, swim-lane process map, or value-stream map
4. What specific, actionable recommendations would you present to your companys senior management to improve operations for competitive advantage? Provide a rationale for all recommendations, and consider the following hints: Would you present any changes to competitive priorities and/or product-process strategies
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