Session 13
Our management principles journey
• Planning
• Staffing
• Communication
• Teaming
• Career Management
Learning object
• Help you understand how to address issues and
potent
• Review trends that have the potent crises for businesses
• Discuss which crisis management techniques might
provide useful in addressing potent
• Reflect on the potent for your manager
Session 13: How
effec
• Address the ques that could generate crises in the next decade?
• Discuss key customer, technology, and
workforce developments
• Discuss the implication capability
• Team discussion of what issues their managers
have shared
Business trends
6
Rise of the consumer
– In tradition – In retail/customer facing application
– Big data: leveraging data to personalize service/processes
– Communication • Mission, ethics, and values market<ng
• Fast spreading news or cri – Business more readily taking lead on moral/ethical
grounds
– On the horizon: innovate or die
Technology
– Cyber security: what are companies doing?
– Cloud-‐based data risks
– Intellectual property rights
– Internet of things: omni-‐channel, instant orders, greater
compe<
– Connected world opens business opportunity<es
– Transparency of information
– On the horizon: converging networks
Workforce change and adaptation
– Harves – Increased need for skilled/educated labor
– Millenials and Gen Z
• Desire for tradition • Understanding them as they become decision makers
– Impact of technology on “how” we work (virtual, always
connected)
– On the horizon: improving speed and efficiency of
innovation
Leadership implication trends
10
Vision, values, systems thinking
– The purposeful organization – Ability to define and ar vision
– The ability to create stories that ma`er for employees and
customers
– Strategic thinking that constantly challenges execute on
assumption
– High ethical values as a cornerstone
Customer centric
– Create the experience
– Predict experience standards
– Customer first
Leading change
– Change management
– Guiding leaders/people through significant change
– Skills in change management tailored to specific
environmental changes
Agility
– Flexibility of thought processes, using both quan<ta<ve
and qualita
– Dealing with ambiguity
– Adap – Ability to change and adapt faster than ever (individual
and company)
Culture and communica:ons
– Focus on people: demonstra an integral part of what makes the organiza
– Emo
– “Culture eats strategy for breakfast” (Drucker)
– Integra
– Very open (and transparent) communica employees so they understand goals/ini<a
– Communica
– Ability to tell stories, to connect to the individual, for
important communica
Team Breakout
Your manager’s concerns
about poten
15
Last Completed Projects
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