The literature review should include the following three parts. “Service quality impacts customer dis/satisfaction”, “relationship quality influences customer dis/satisfaction” and” customer dissatisfaction leads complain behaviors”.
I found some articles related to my model, please read these articles and then write the literature review using these articles.
Choose the rest articles in literature review part of the articles I found.
80% reference must come from grade 3 and grade 4 ABS Journal List.
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