Review the article Fine-tuning performance excellence. This article will share with you how Baylor Regional Medical and Sutter Davis Hospital have managed to receive the prestigious Malcolm Baldrige National Quality Award. Once you have read the article, please provide a detailed analysis on what you feel the companies have done right in their quality management techniques. Note that the President for Baylor Regional Medical states that It is not a quick fix; it\’s a lifelong journey. Just because we won doesn\’t mean we\’re not going to continue doing this. What are your impressions about this statement? Use your course materials and outside research to generate a solid analysis on the procedures of both organizations. Your analysis should be supported by research.
During this course we have learned about organizational culture and structure, we have spoken of feedback and job types. As project that pulls together all concepts from this course you will conduct an interview. Document the interview and draw a conclusion in a short four to five sentence summary of the experience.
Create 8 to 10 professional and quality interview questions
Decide how you are going to document the interview (audio, video or type)
Conduct the interview
Confirm that the interview was documented
Write the summary paragraph
Submit your assignment
The topic and interviewee are to be of your choice and should allow you to learn something that will help in pursuit of your career.
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