Hooters

Hooters

From the show ‘Undercover Boss’ Season 1, Episode 2, entitled ‘Hooters’, Coby Brooks decides to go undercover acting as an employee so that he can be able to find out the company faults. A manager should be able to run the company well and identify areas of weaknesses. This enables him to solve problems and ensure efficient running of the company. By doing this, Coby experiences the direct management styles of the company, sees how the accounts are managed, and experiences what the workers go through. This enables him be able to solve the faults of the company like improving the working conditions. The working conditions of employees should be improved, and their respect by the management ensured for their favorable working condition. Coby sets out to do this, and he seeks to improve the management where there are weaknesses and ensure accurate record keeping. Coby intends to increase his company sales.

For a company to be successful, the management should ensure motivation of employees be ensuring their input-output ratio is fair. The employees’ good work should also be recognized. The manager himself should also be motivated. At Atlanta, Coby spends time at the Naturally Fresh Factory. An employee who was employed after his father’s death tells Coby that the employees are not motivated at work, and the staff morale is low. This might be because he delegated authority and never bothered to supervise the work. The employees might also feel that their inputs-output ratio is not fair. The employee tells Coby that people do not like him, and this hurts him. However, Coby is motivated to make the business succeed. He attempts to learn first hand the how management decisions affect employees by disguising himself and working as an employee of the company

Customer’s perception about a company significantly influences the company’s profitability. Managers should, therefore, strive to maintain a healthy perception of the company to the customers. They can do this by considering the customers criticisms. When women were asked about their perception of Hooters, they said it degraded women since the girls working there did not dress decently. A man said he would never take his family there. This disturbed Coby, and he decided to run a campaign to change Hooters perception to people. People feel that it is ethical for the workers to dress decently. Coby should, therefore, operate within the people’s ethical point of view in order to gain more customers. One can also see work values that Coby applies to improve his business. He also shows concern for his workers by intending to improve the working conditions and concern for his employees by finding out their perception about the company. The employees and customers provide honest information and opinion to the manager concerning the company.

The Undercover Boss manipulates the workers emotionally. One can also see it as a way of CEOs humiliating themselves at that point when the company may be failing. In addition, it may be at that time when people become suspicious of the powerful people. Coby communicates with customers to know their views about his company, and so that he gets to know what to do in order to satisfy customer’s needs.

The women-to-men ratio in an organization should be fair. Coby certifies that the organization is empowering to women since most of the overall employees are women. In the corporate staff and management, women comprise thirty-seven percent. He certifies this in his interview. Efficient communication should exist to prevent misunderstandings between management and employees, and to prevent unnecessary losses. Coby communicates to the employees under his disguise, and through this, he discovers what working conditions to improve so that the employees are motivated to work. This in the end leads to the success of his company and to increased profits.

There should be respect between employees and workers in an organization. The top-level management should respect the lower level management and employees should be respected to ensure efficient management. The store manager, Jimbo seems to lack respect. He does not respect the girls. He approaches them in an uncomfortable leering way. He also holds a contest that will determine which girl should leave work early, by making the girls eat a plate of beans without using their hands. Despite all this Jimbo is not fired but only warned. However, Mercee who is another store manager appears to be strict but respectful. Coby notices this when he acts as her assistant manager.