You have been hired as a consultant for a stand-alone hospital to improve the quality and increase patient satisfaction using innovation and information systems. Get Well recently invested $20 M in the implementation of a new electronic health record and needs to improve patient satisfaction. As a consultant, your job is to analyze the patient experience and identify where we can intervene. You need to evaluate the current state of the patient portal, patient wait-time analysis, customer satisfaction results, cost transparency, and the electronic transition of care between settings. You are free to conduct some mock interviews and make some assumptions. It is imperative to provide the organization with some strategic innovation that will help them to make significant improvement in the patient experience. Provide best examples to support your recommendation.
Please us a standard consultant template.
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