Australian Competition and Consumer Commission (ACCC). (2015). Online Dating Industry Report. Retrieved from https://www.accc.gov.au/system/files/927_ICPEN%20Dating%20Industry%20Report_D09.pdf
In the Online Dating Industry Report, ACCC delved into the scam issue associated with the online dating industry following the significant percentage of scam within the industry. In particular, ACCC examine the compliance of the set laws by online companies and the potential issues that impact the public negatively. The report indicated that the scam warning information was less successful since majority of the companies did not have a dedicated link to report scam activities. In addition, public members were limited in reporting scams as they were required to be members in order to report scam in majority of the companies that were involved in the sweep. The report also pointed out non-customer initiated renewals, non-disclosure of pricing strategies, non-adherence to privacy policies and operation of illegal profiles, as the major potential issues within the industry.
This report is quite informative as it provides critical information on the best practices that can be adopted to reduce the level of scams within the industry. ACCC highlights key points, which according to me when fully integrated within the industry will curb the negative scam aspects. In particular, the report recommends that online companies provide a dedicated link for reporting scams, adhere to privacy regulations, excessively state the pricing strategy and terms of contract before a public member signs up to be a member. By doing this, public members will be equipped with the necessary information to avoid being scammed by either party.
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