Organizational Development and Leadership
As a leader, I am good at communication skills. I communicate effectively and appropriately. I easily express myself competently. In health care, effective communication entails understanding and controlling situations. It involves a combination of various communications skills. It requires a common ground, listening, understanding, and assertiveness in setting goals. Individuals should have timely access to information to perform their work effectively. In health care, it is important to facilitate effective communication among professionals. Communication among professionals should be accurate, specific, and easy to understand. Effective communication needs thorough understanding of a patient’s situation. It also requires commitment towards improving healthcare in the society. Successful communication in healthcare requires the efforts of individuals and the organization (Ashill, Krisjanous & Carruthers 2004).
There is need for significant improvement in healthcare performance. Healthcare requires more financial and personal attention. It has a direct influence on the safety of patients. It is risky for an organization with inefficient methods of management. Management of hospitals has various challenges. Busy schedules may put the significant issues aside. Healthcare performance management involves better communication between employees and the administration Enhanced employee assessment on time achievement relation and compatibility with the Joint Commission Board.
As a leader, I should lead by good example. Highly effective people are great communicators. In a hospital environment, I regularly listen to patients and customers. I therefore need to communicate clearly and efficiently. I handle employee opposition with compassion and respect. I acknowledge high performance in several ways and build skills to improve performance on a higher level. I also need to hold courageous discussions.
Validating employee competence involves having access to competency assessment data. Performance supports a leader’s ability by creating an online checklist that a manager access anytime. The hospital will no longer need to go through pieces of paper to establish what competencies are still exceptional. Performance Manager computerizes the process to validate your employee’s skills, knowledge and abilities. This improves the effectiveness and competence influences the employee orientation or transfer procedure.
Performance manager permits the hospital to organize current competency checklists and creating a standardized library of competencies. Job description is the best way to provide employees with a clear and easy path to enhancing and finishing their skills. The competency checklist feature enables the management to improve the protection of patients and quality by creating competent and motivated personnel.
Effective communication between the patient and attendant is a sign of good relationship. This allows the patient to be part of the decision-making process and creates an agreement ahead of achievement. Copies are available to support health providers in improving healthcare.
The healthcare sector suffers from various problems that hinder improvement. Some of these issues arise from conflict of duties within the sector. The following issues have been some of the major obstacle.
Who should manage hospital resources, doctors or professional managers?
Who should be responsible for mishandling of a patient, doctors or nurses?
What is the role of a patient in the treatment process?
Who should regulate the manufacturing of medicines?
What should guide the competence of doctors or nurses, experience or qualifications?
References
Stein, T., Frankel, R. M., & Krupat, E. (2005). Enhancing clinician communication skills in a
large healthcare organization: a longitudinal case study. Patient education and
counseling, 58(1),4-12.
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