UNIT4 IP

You have just been hired as the director of process improvement, a new position, by the VP of Operations for the ABC Manufacturing Company. ABC has been plagued by both internal and external vendor issues; the vendor issues involved repeated late deliveries and poor quality, while internally poor deliveries to customers resulted from both vendor issues, as well as quality and scheduling issues. The CEOs instinct is that the factory could benefit from some wide-reaching process improvements.

The VP of Operations has decided that a far greater focus on vendor quality and internal process improvements must be taken. The VP of Procurement, prior to your coming on board, had already met with the CEOs of ABCs 4 major vendors and alerted them that he expected them to begin turning around their quality performance. About a month prior, he had sent each a letter suggesting several formal overall quality programs that they may embark upon, which included the following:

TQM
Jurans Trilogy
Crosbys program
Demings program
Six Sigma

Part One:

The VP has already received the following responses from each of the main vendors, and he asked you, in coming months, to work with each vendor as they implement their quality initiatives.

Company A had written back that it was planning to implement the Juran program but had not yet begun.
Company B had written back that it was planning to implement the Crosby program but had not yet begun.
Company C had written back that it was planning to implement the Deming program but had not yet begun.
Company D had written back that it was planning to implement a TQM program but had not yet begun.
Company E had written back that it was planning to implement the Six Sigma program but had not yet begun.
While all Companies note plans without and current action, your task is to provide each company clarification of each respective quality initiative in terms of overall concept, methodology, pros, and cons. You are to consolidate your findings into a single report for the VP prior to communicating these to each company individually.

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