- Describe a situation in which you or someone you know had difficulty with oral communication in the workplace or in an interpersonal situation.
- Explain why you or the other person had difficulty communicating in the situation.
- Provide 3 guidelines that you recommend for effective oral communication, whether face-to-face with another person or over the phone.
- Explain your reasoning for providing the 3 guidelines you offer.
- What are 3 effective things you find useful when preparing to give an oral speech or presentation?
- Explain why you find these useful.
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