• Categorise and summarise the main types (up to 4) of nonverbal communication and their uses in a hospitality context. Include the 2 types (proxemics and physical appearance).• Illustrate these with examples from Sundaram and Webster (2000), your choice of text, and from your own experience working or studying with people, particularly of other cultures.• Finally, outline the non-verbal skills needed by a hospitality employee, both as suggested by the readings and your own conclusions.
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