write an essay regarding the experience of being in public service either from the customer’s side (employee’s side) or from the manager’s side (employer’s side). Focus on three things (such as communication gap/distortion, position/authority or any other socio-cultural background of each individual) or challenges. How have you handled them or will you handle them? You can watch other videos, read more materials regarding the challenges in public service as a client or manager, employer or employee. Also bring in some sources from your current and previous readings to support your argument. You can also provide examples from your real life experiences as a customer or manager.
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