This is a group presentation and its based on The module is on “Managing Service Teams” and focuses on management, team composition, the need for shared team awareness, expertise in the team and team focussed training. The module “MANU2177-D9-19Sep2012.pdf” is about 15 pages.
The Case Study we need to use is: “PBL_The Cultural Imperative – Deloitte.pdf”, which is a cultural management piece around implementing Performance Based Logistics in the US. (it’s about 12 pages long)
The questions for our presentation are:
· Discuss how cultural issues can be handled effectively in service and support teams in the Deloitte case study.
· Explore the different roles and processes in service teams in a case study of your choice.
· Discuss how individual’s difference in character and expertise can affect the effectiveness of the team in your case study.
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